Refund & Return Policy

Your satisfaction is our top priority! Our staff goes above and beyond to ensure we provide the highest level of customer service. To ensure complete satisfaction, we allow our clientele to experience any rug in their home.

Returns for full refund (excluding shipping and a 3% restocking fee) are accepted within 5 days of delivery for non-promotional "On Sale" items. No refunds are offered on promotional items or items purchased that are "On Sale". You must return an item in the same condition as it was received including original tags. Return freight and insurance are the responsibility of the customer.

We only accept returns in the case that the item you purchased is damaged, and the damage is determined to be there before or have happened during transit. We will not accept returns if item is damaged after delivery. Items that are marked "final sale," "clearance", "on sale", or "as is" are not returnable, nor can we adjust prices for items within an order or cancel orders. You can find out if an item is eligible for return in its product description, under Shipping & Returns.

Of course, your satisfaction is our highest priority. If there is a problem with a final-sale item you purchased, please contact us. Please include your order number and the name of the item in order to expedite your inquiry.

Return shipping and restocking fees

Return shipping is the responsibility of the customer in the case of a return. In addition, a 3% restocking fee will be charged and taken out of the refund amount in the case of a return. If you are unsure about keeping the item before ordering, please contact us before purchase. You will asked to send a check as a form of payment instead. If you pay via a check and return the item, we will simply refund the check amount and not charge a restocking fee. 

Original Form of Payment

Return shipping and restocking fees will be deducted from your refund when you choose to have your original form of payment credited. See below for more information about shipping and restocking fees.

How do I initiate a return?

To initiate a return for an item delivered via FedEx, contact us. We will need your order number and the email address associated with your order.

Damaged or missing Items

We take pride in the quality of our products and the condition in which they arrive to you. If something isn't right with your order, simply contact us to tell us what happened. We will contact you to resolve the issue.

How will I know when my return has been received?

After we receive your return and confirm that all items are in good condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 10-15 business days.

What is the cost to return a product?

If we have accepted a return due to damage or wrong item, we will cover the shipping cost. If you are returning an item for a different reason, we will not cover the return shipping costs. Please check shipping rates with your local FedEx, UPS, or DHL center.

Can I return "clearance" items?

Items marked "clearance" are not eligible for return. However, our customers’ satisfaction is our highest priority and if there is a problem with a final-sale item you purchased, please contact us. Please include your order number and the name of the item in order to expedite your inquiry. 

Can I return purchases made online to your store?

Yes, if you are local to the Los Angeles area and would like to drop off a return, we will be able to accept returns this way. Please call ahead to schedule an appointment for your return.