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Shipping Policy

Nalbandian uses UPS, FedEx. We insure all packages that are shipped to our customers, if an item arrives damaged or never makes it to your residence please contact us. All shipments will require an adult signature at the time of delivery. Free shipping offers are shipped via ground service to the 48 contiguous United States. Alaska and Hawaii will incur additional shipping charges.

We do not ship to P.O. Boxes, A.P.O., F.P.O., or international addresses.

Freight Damage
Please inspect your packages thoroughly for any signs of damage upon delivery. If you see something that you are uncertain of, make sure that the driver notes your concern on the way-bill before you sign for and accept the delivery. Once you accept the package, it is your responsibility to make a claim with the carrier for any damage. In the event of concealed damage, discovered after receipt, please contact us promptly at (562) 495-8080.

 

How can I track my package?

You can track your order by visiting the Order History section in My Account and clicking on the order number. If you do not know your order number, you can locate it by looking at your order confirmation email.

Once a shipping label has been created for your order, you will find the tracking number underneath the Tracking section.

If you have any further questions, please contact us.

 

What are your standard shipping & handling rates?

The standard shipping & handling rates are as follows:

Order Total

 

Shipping

Up To $199.99

 

$20.00

$200.00 - $499.99

 

$30.00

$500.00 - $999.99

 

$40.00

$1,000.00 - $2,999.99

 

$50.00

$3,000.00 - $5,999.99

 

$75.00

$6,000 - $9,999.99

 

$100.00

Over $10,000

 

$150.00

What should I do if I’m missing items from my order?

Since all items are shipped directly by us, we ensure that everything is included before we package your rugs. However, if you order multiple items, they may arrive in more than one package. If all of your shipments have been delivered and you are still missing items, please contact us immediately.

Does Nalbandian have a white-glove delivery service?

We can only do this is rare occasions that are within the Los Angeles market. If you’re interested in a White Glove delivery, please contact us before ordering to make sure this is something we can do for you. Note, there is a White Glove fee that we will charge in the case that we can do this for you. We do not offer White Glove delivery to areas outside of the greater Los Angeles market at this at this time.

What is the difference between white-glove and standard FedEx Home Delivery?

Our white-glove service will deliver the item into your room of choice, open the rug and move light furniture, this does not apply to beds, cribs, and dining tables.

Our standard FedEx Home Delivery service will deliver the packaged item to the door of your address. Note, a signature will be required for all standard deliveries and the recipient is responsible for unpacking and moving the product further into the home.

Some things to know:

  • White-glove is not available any area outside of the Los Angeles market.
  • If we have agreed to do a White Glove delivery service, we will contact you to schedule an appointment shortly before the arrival date.
  • The delivery service cannot make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home. If the item doesn’t fit, it will be sent back to us. Return shipping charges will be deducted from the amount of your refund. The original shipping charges will not be refunded.
  • Please contact us if there could be any delivery challenges at your home such as multiple flights of stairs or a narrow or long driveway. Additional charges may apply.

Should I inspect my item?

Yes, once your item has been unwrapped, please inspect it for any damage that may have occurred in transit. If you do see any damage or quality issues on the packaging:

  1. You have the right to refuse the item.
  2. Make a note of the damage on the delivery service's paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it's more than likely we won't be able to issue a refund or replace the item.
  3. Contact usand we'll help resolve the issue.

How long will it take for my order to arrive?

Check your estimated arrival date by tracking your order via the tracking number we provided.

What is Nalbandian’s insurance policy?

Nalbandian packages are always insured, at no extra cost to you.

Can I combine shipping fees for different orders?

Yes, since we charge a flat rate for shipping, it doesn't matter how many items you have, your shipping cost will be determined via the amount you spent.